For more effective implementation of its Performance Pledge, the Correctional Services Bureau established the “Performance Pledge Coordination Team”, chaired by the Director of the Bureau. The Team is committed to supervising the launch, improvement and refinement of the services provided as well as conducting the relevant consultations and reviews regularly, so that the pledged performance targets can be achieved.
Service Types |
Application Method |
Completion Time (Working Days) |
Performance Target |
||
1. |
Application for Certificate of Imprisonment |
In-person |
Within 7 days* |
97% |
|
Online |
Within 6 days* |
90% |
|||
2. |
Application for Certificate of Residence at Youth Correctional Institution |
In-person |
Within 7 days^ |
90% |
|
Online |
Within 6 days^ |
90% |
|||
3. |
Visiting Service |
Application for Permit for Visiting an Inmate |
In-person |
Within 7 days* |
95% |
Online |
Within 6 days* |
90% |
|||
Application for Permit for Visiting a Juvenile Delinquent |
In-person |
Within 7 days^ |
90% |
||
Online |
Within 6 days^ |
90% |
|||
Application for Video Visit to an Inmate |
In-person |
Within 8 days* |
92% |
||
Online |
Within 7 days* |
90% |
|||
Application for Video Visit to a Juvenile Delinquent |
In-person |
Within 8 days^ |
90% |
||
Online |
Within 7 days^ |
90% |
|||
4. |
Support and Consultation Service from Social Worker |
Scheduling an Appointment with a Prison Social Worker |
In-person |
Within 5 days^ |
90% |
Online |
Within 4 days^ |
90% |
Note:
* Completion time is counted from the day when all necessary documents are received and consent of the inmate is obtained.
△ Completion time is counted from the day when all necessary documents are received.