The Execution Performance of Performance Pledge 2026
|
Service Types |
Application Method |
Completion Time (Working Days) |
Performance Target |
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|
1. |
Application for Certificate of Imprisonment |
In-person |
Within 7 days |
97% |
|
|
Online |
Within 6 days |
95% |
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|
2. |
Application for Certificate of Residence at Youth Correctional Institution |
In-person |
Within 7 days |
95% |
|
|
Online |
Within 6 days |
95% |
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|
3. |
Visiting Service |
Application for Permit for Visiting an Inmate |
In-person |
Within 7 days |
95% |
|
Online |
Within 6 days |
95% |
|||
|
Application for Permit for Visiting a Juvenile Delinquent |
In-person |
Within 7 days |
95% |
||
|
Online |
Within 6 days |
95% |
|||
|
Application for Video Visit to an Inmate |
In-person |
Within 8 days |
95% |
||
|
Online |
Within 7 days |
95% |
|||
|
Application for Video Visit to a Juvenile Delinquent |
In-person |
Within 8 days |
95% |
||
|
Online |
Within 7 days |
95% |
|||
|
4. |
Support and Consultation Service from Social Worker |
Scheduling an Appointment with a Prison Social Worker |
In-person |
Within 5 days |
95% |
|
Online |
Within 4 days |
95% |
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Remarks: ^The Correctional Services Bureau raised the performance targets of 12 service quality indicators to 95% starting from January 2026.
|
Service Types |
Application Method |
Actual Achievement |
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|
Jan |
Feb |
Mar |
Apr |
May |
Jun |
Jul |
Aug |
Sep |
Oct |
Nov |
Dec |
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|
1. |
Application for Certificate of Imprisonment |
In-person |
100% |
|
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|
Online |
100% |
|
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|
2. |
Application for Certificate of Residence at Youth Correctional Institution |
In-person |
N/A |
|
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|
Online |
N/A |
|
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|
3. |
Visiting Service |
Application for Permit for Visiting an Inmate |
In-person |
100% |
|
||||||||||
|
Online |
100% |
|
|||||||||||||
|
Application for Permit for Visiting a Juvenile Delinquent |
In-person |
N/A |
|
||||||||||||
|
Online |
100% |
|
|||||||||||||
|
Application for Video Visit to an Inmate |
In-person |
100% |
|
||||||||||||
|
Online |
100% |
|
|||||||||||||
|
Application for Video Visit to a Juvenile Delinquent |
In-person |
N/A |
|
||||||||||||
|
Online |
N/A |
|
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|
4. |
Support and Consultation Service from Social Worker |
Scheduling an Appointment with a Prison Social Worker |
In-person |
100% |
|
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|
Online |
N/A |
|
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|
*N/A - no applications have been received in that month |
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