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Suggestions or Complaints
Channels for Receiving Opinions and Complaints
We welcome your opinions regarding the services of the Bureau. You can contact us through the following channels:
In person:
- Proceed to Correctional Services Bureau or Correctional Services Bureau Service and Information Centre;
- Put your opinion into the Opinion Box in the service locations of Correctional Services Bureau.
Post:
Estrada da Barragem de Ká Hó, Coloane, Macao, Correctional Services Bureau
Phone:
(853) 8896 1280 or (853) 8896 1283 (voice mail service available during non-office hours)
Fax:
(853) 2888 2707
E-mail:
info@dsc.gov.mo
Remarks:
《Office Hours》
Monday to Thursday 9:00~13:00 and 14:30~17:45
Friday 9:00~13:00 and 14:30~17:30
Correctional Services Bureau Service and Information Centre
Monday to Thursday 9:00~17:45*
Friday 9:00~17:30*
*Open during lunch hours (Closed on Saturday, Sunday and Public Holidays)
《Personal Data Collection Statement》
- All information you have provided shall be kept in the strictest confidence, and shall only be used on matter(s) directly related to the issue(s) you have put forward and by our staff member(s) in charge of handling such matter(s). Without your consent, the information you have provided shall never be disclosed to other personnel of the Prison or of other organizations.
- In accordance with Clause 2 of Article 21 of Decree-Law No. 5/98/M of 2 February, suggestions, complaints or objections voiced anonymously can be destroyed.