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Q&A
  • 1. How do I get to Coloane Prison?


    Coloane Prison is situated at Estrada de Cheoc Van, Rua de S. Francisco Xavier, s/n, Coloane, Macao. To get to Coloane Prison, members of the public can take bus no. 15, 21A or 26A, and alight at the “Coloane Prison -1” stop (no. C662) or the “Coloane Prison -2” stop (no. C661).
     

  • 2. How do family and friends contact an inmate?

    Family and friends can contact an inmate through the following ways:

    Letters: Inmates can contact family and friends in the outside world through letters. For details, please refer to Question 15.

    Visit sessions: To make an inmate visit on prison premises, inmates’ family and friends can apply for a visiting permit. For details regarding the visiting permit, please visit www.dsc.gov.mo/siteen/visit.aspx?id=20.

    Telephone: Upon an inmate’s admission to prison, the Prison will immediately arrange the inmate to call his/her family. The inmate can also inform his/her family of his/her being in prison through the help of the Prison’s social workers/counselors. Thereafter, if necessary, the inmate may apply to call his/her family on a periodical basis. 
     
  • 3. How much visit time can an inmate have?


    Each inmate is entitled to a fixed hour’s visit time each week. The visitor must bring along the visiting permit and meet with the inmate according to the visit time arranged by the Prison.
     

  • 4. What is the scope of the Correctional Services Bureau’s “online services”?

    The “online services” include: the application for “permit for visiting an inmate”, “video visit to an inmate”, “special visit to an inmate”, “certificate of imprisonment”, “appointment with a prison social worker”, “video visit to a juvenile delinquent” and “certificate of residence at Youth Correctional Institution”.
     
    The applicant may visit the “online services system” www.dsc.gov.mo/siteen/web_opinion.aspx or www.dsc.gov.mo/siteen/web_opinion_im.aspx on the Correctional Services Bureau’s website or mobile app, choose the service needed and complete the application procedure by entering the necessary information according to prompts from the system. 
     
  • 5. How many kinds of inmate visits are there? How do I apply?


    Based on different situations or actual needs, Coloane Prison has four types of visiting services, including: first visit, regular visit, video visit and special visit. For the details and the application procedures, please visit www.dsc.gov.mo/siteen/visit.aspx?id=7.
     

  • 6. How many visitors can an inmate have? What are the requirements for applying for the visiting permit? Is the visiting permit also required for children?


    Each inmate can have up to six visitors (who can apply for the visiting permit). Individuals applying for the visiting permit must be aged 16 and above with the legal right of abode / to stay in Macao. The visiting permit is not required for inmates’ children or siblings under the age of 16, but they must present valid documentary proof and be accompanied by an individual holding the permit in order to pay a visit to the inmate.
     

  • 7. What is video visit? Does it mean the visitor can meet with an inmate through his/her own communication or electronic device?


    The Correctional Services Bureau provides the video visitservice to allow the elderly, expectant mothers, people with limited mobility or disabilities to talk toa family member or friend held in Coloane Prison without having to make the long trip here.After applying for the video visit service, the abovementioned individuals can meet with an inmate (who is inside the Prison) from the video visit room of the Correctional Services Bureau Service and Information Centre through videoconferencing. For details regarding the video visit service, please visit www.dsc.gov.mo/siteen/visit.aspx?id=9.
     

  • 8. Procedures to go through on arrival at the Prison to visit an inmate


    The Prison will start the entry procedure for the visitor 30 minutes before the designated visit time. The visitor must present his/her identification document at the registration desk (the visitor who is paying a regular visit must simultaneously present the visiting permit) for our staff to verify his/her identity. The visitor must then receive a security check, store all personal belongings in the locker and keep the locker key, and then the visitor will need to wait at the visit waiting area. In addition, each inmate may only be visited by up to six persons in a visit session. The visit room will only take three visitors simultaneously (not including individuals aged 10 and under) during an inmate visit; therefore, if the total number of visitors in a visit session exceeds three, the visitors need to divide the visit time on their own and enter the visit room group by group. 
     

  • 9. What can be brought in for an inmate during a visit session?


    Items that can be brought in for an inmate during a visit are divided into three categories: those not requiring an application, those requiring an advanced application, and those being brought in for an inmate’s child aged under three. For detailed requirements such as those concerning the type, quantity, packaging and material allowed, please refer to the “List of Deliverable Items for Inmates” on www.dsc.gov.mo/Deliverable_Items/en/index.html. Pamphlets concerning the abovementioned list are provided free-of-charge at the Prison. In addition, depending on the type of items being brought in during a visit, the corresponding procedures need to be gone through. All items brought in will be subject to a security check before being delivered to an inmate.
     

  • 10. Does an inmate need to pay any fees on his/her admission to prison?


    Coloane Prison will not charge any inmate any fees. However, if an inmate needs to purchase items in prison due to personal needs, the inmate needs to settle the expenses on his/her own.