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 Application for Service of Video Visit to an Inmate

How to apply

Application procedure and necessary documents
Applicants may submit the application through the following approaches:
  1. Applying in person:
    • Coloane Prison – Social Assistance, Education and Training Division
    • Correctional Services Bureau Service and Information Centre
  2. By post: Coloane Prison (Rua de S. Francisco Xavier s/n Coloane, Macao)
  3. Fax:(853)2888 2431


Applicants need to submit the following documents:

  1. Application Form for Video Visit (the form can be collected at the service application location or downloaded from the Correctional Services Bureau’s website);
  2. One 1½ recent color photo;
  3. Copy of valid identification document(s).
Note: When copies are submitted for application, originals must be presented for verification.

Service application location and times

Applying in person
1. Coloane Prison – Social Assistance, Education and Training Division
Address: Rua de S. Francisco Xavier s/n Coloane, Macao
Office hours:
09:00 to 17:45 on Monday to Thursday

09:00 to 17:30 on Friday


2. Correctional Services Bureau Service and Information Centre:
Address: Avenida da Praia Grande, China Plaza, 8 andar “A”, Macao
Office hours:
09:00 to 17:45 on Monday to Thursday
09:00 to 17:30 on Friday


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Fee

Free of charge

Necessary time for approval

To be completed within 8 working days as of the day when all required documents are received and consent of the inmate is obtained. (Performance Pledge)

Remarks / important notes when applying

Times for Video Visit:
Citizens using the Video Visit Service are entitled to up to an hour’s visit time;
Citizens may choose from one of the following 4 sessions to use the Video Visit Service:
Monday to Friday (except public holidays):
Morning: 10:00 – 11:00; 11:30 – 12:30
Afternoon: 14:00 – 15:00; 15:30 – 16:30


Location for Video Visit:

Correctional Services Bureau Service and Information Centre, located at Avenida da Praia Grande, China Plaza, 8 andar “A”, Macao


Important notes for Video Visit Service:

  • Visitors need to bring ID document(s) for verification of identity;
  • Before entering the Video Visit room, visitors must receive a security check. For anyone who leaves the Video Visit room during the Video Visit, the person must receive a security check again before he or she is allowed to continue with the visit;
  • No more than 3 visitors are allowed to enter the Video Visit room at the same time;
  • Communication and recording devices are prohibited from being brought into the Video Visit room;
  • All belongings must be stored in the locker and locker keys must be kept properly;
  • If the behavior of any party of the Video Visit affects the safety and order of the Prison or causes negative influence on inmates, the Bureau may discontinue the visit immediately;
  • The delivery of articles and the deposit of money by visitors to inmates shall not be accepted;
  • After the Video Visit, the visitor is not allowed to pay the subsequent normal visit to the same inmate.


Pamphlet:Application for Service of Video Visit to an Inmate Pamphlet

Forms:Application Form for Service of Video Visit to an Inmate

Updated: 15-09-2020
Address:Rua de S. Francisco Xavier s/n,Coloane,Macao | E-mail:info@dsc.gov.mo | Enquires & Complaints:(853)8896 1280 / 8896 1283 | Fax:(853)2888 2431
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