懲教管理局 Direcção dos Serviços Correccionais

　Introduction

Functions

Assisting in the formulation of the prison affairs policies and policies relating to the affairs of the Youth Correctional Institution;
Taking charge of the administrative and financial management of Coloane Prison and the Youth Correctional Institution, formulating regulations and providing technical guidance and supervision;
Taking charge of the organization and operation relating to the management and system of prison affairs;
Taking charge of the organization and operation relating to the management and system of the educational guardianship measures for detained youths;
Collaborating, within its scope of responsibilities, with private entities to facilitate the social reintegration of offenders and detained youths.

Vision

We strive to provide internationally acclaimed quality custodial management and rehabilitation services.

Beliefs

Loyal and responsible. Never feel fear of challenges. Collaborate and cooperate. Serve the public.

Mission

Apply supervision measures both punitive and educational on inmates and provide diverse educational guardianship services for young offenders to facilitate their rehabilitation.

Prevent crimes by reducing recidivism in order to attain social stability and protect citizens' life and property.

Monitoring Mechanism for the “performance Pledge”

For more effective implementation of its Performance Pledge, the Correctional Services Bureau established the “Performance Pledge Coordination Team”, chaired by the Director of the Bureau. The Team is committed to supervising the launch, improvement and refinement of the services provided as well as conducting the relevant consultations and reviews regularly, so that the pledged performance targets can be achieved.

Performance Pledge

Service Types			Completion Time (Working Days)	Performance Target
1.	Application forCertificate of Imprisonment		Within 8 days^△	97%
2.	Visiting Service	Application forPermit for Visiting an Inmate	Within 8 days^*	95%
		Application forPermit for Visiting a Housed Juvenile	Within 8 days^*	90%
		Application forService of Video Visit to an Inmate	Within 8 days^△	92%
3.	Support and Consultation Service from the Social Worker	Application forAppointment with a Prison Social Worker	Within 8 days^△	90%

Note:

^*Completion time iscalculated from the day when all necessary documents are received and consentof the inmate / housed juvenile is obtained.

^△ Completion time iscalculated from the day when all necessary documents are received.