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 Statistics of Suggestions, Complaints and Objections

Statistics for Suggestions, Complaints and Objections

January to December 2020

Number of Cases Received
Case Type Nature Total
Suggestion Complaint Objection
Staff Service 0 6 0 6
Environment 0 0 0 0
Ancillary Facilities 3 0 0 3
Procedures and Formalities 1 1 0 2
Service Information 0 0 0 0
Service Guarantee 0 0 0 0
E-services 0 0 0 0
Information of Service Performance 0 0 0 0
Service Integration 0 0 0 0
Other 2 2 0 4
Total 6 9 0 15

 

 Citizens' Satisfaction Level Regarding Case Results
Type Nature Total
Suggestion Complaint Objection 
 Satisfied 3 5 0 8
 Dissatisfied 0 0 0 0
 The citizens have notexpressed an opinion 0 1 0 1
 The citizen has not beenreached for opinions** 2 2 0 4
 No opinion is collecteddue to anonymity 1 1 0 2
Total 6 9 0 15

Note: ** Regarding the suggestion cases for which the citizen concerned has not been reached for opinions: one case was referred to us by another public department, and the reply to the citizen concerned was made by the said public department, so no opinion could be collected; for the other case of suggestion, the opinion of the citizen concerned could not be collected because he/she could not be reached despite our multiple attempts to do so.

Updated: 15-09-2020
Address:Rua de S. Francisco Xavier s/n,Coloane,Macao | E-mail:info@dsc.gov.mo | Enquires & Complaints:(853)8896 1280 / 8896 1283 | Fax:(853)2888 2431
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