About the service

The service allows the elderly, expectant mothers, people with limited mobility and the disabled to have a conversation with a family member or friend held in Coloane Prison without having to make the long trip there.

Target group and eligibility

• Elderly people aged 60 or above;
• People with disabilities;
• People with limited mobility;
• Expectant mothers.

Service results

After permission is granted, the applicant can proceed to the Correctional Services Bureau Service and Information Centre where he/she can speak to a family member or friend in prison through the video conference system for a period of one hour.

How to apply

1. Applying in person:
   • Coloane Prison – Social Assistance, Education and Training Division
   • Correctional Services Bureau Service and Information Centre
2. By post: Coloane Prison (Estrada da Barragem de Ká Hó, Coloane, Macao)
3. Fax:（853）2888 2431

Applicants need to submit the following documents:

1. Application Form for Video Visit (the form can be collected at the service application location or downloaded from the Correctional Services Bureau’s website)；
2. One 1½ recent color photo;
3. Copy of valid identification document(s).

Service application location and times

09:00 to 17:30 on Friday

Pedido online
Login no Sistema "Seviços online"

Fee

Necessary time for approval

Remarks / important notes when applying

Location for Video Visit:

Important notes for Video Visit Service:

• Visitors need to bring ID document(s) for verification of identity;
• Before entering the Video Visit room, visitors must receive a security check. For anyone who leaves the Video Visit room during the Video Visit, the person must receive a security check again before he or she is allowed to continue with the visit;
• No more than 3 visitors are allowed to enter the Video Visit room at the same time;
• Communication and recording devices are prohibited from being brought into the Video Visit room;
• All belongings must be stored in the locker and locker keys must be kept properly;
• If the behavior of any party of the Video Visit affects the safety and order of the Prison or causes negative influence on inmates, the Bureau may discontinue the visit immediately;
• The delivery of articles and the deposit of money by visitors to inmates shall not be accepted;
• After the Video Visit, the visitor is not allowed to pay the subsequent normal visit to the same inmate.

Pamphlet：Application for Service of Video Visit to an Inmate Pamphlet

Forms：Application Form for Service of Video Visit to an Inmate