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 Implementation of Performance Pledge

The Execution Performance of Performance Pledge 2024

Service Types

Application Method

Completion Time

(Working Days)

Performance Target

1.

Application for Certificate of Imprisonment

In-person

Within 7 days

97%

Online

Within 6 days

90%

2.

Application for Certificate of Residence at Youth Correctional Institution

In-person

Within 7 days

90%

Online

Within 6 days

90%

3.

Visiting Service

Application for Permit for Visiting an Inmate

In-person

Within 7 days

95%

Online

Within 6 days

90%

Application for Permit for Visiting a Juvenile Delinquent

In-person

Within 7 days

90%

Online

Within 6 days

90%

Application for Video Visit to an Inmate

In-person

Within 8 days

92%

Online

Within 7 days

90%

Application for Video Visit to a Juvenile Delinquent

In-person

Within 8 days

90%

Online

Within 7 days

90%

4.

Support and Consultation

Service from Social Worker

Scheduling an Appointment with a Prison Social Worker

In-person

Within 5 days

90%

Online

Within 4 days

90%

Remarks: ^Starting from April 2024, adjustment has been made on the completion time of "Application for Permit for Visiting a Juvenile Delinquent" from "within 8 days" to "within 7 days". Seven “Performance Pledge” items (online application) including “Online Application for Certificate of Imprisonment”, “Online Application for Certificate of Residence at Youth Correctional Institution”, “Online Application for Permit for Visiting an Inmate”, “Online Application for Permit for Visiting a Juvenile Delinquent”, “Online Application for Video Visit to an Inmate”, “Online Application for Video Visit to a Juvenile Delinquent” and “Online Scheduling an Appointment with a Prison Social Worker” are added as well.

 

Service Types

Application Method

Actual Achievement

Jan

Feb

Mar

Apr

May

Jun

Jul

Aug

Sep

Oct

Nov

Dec

1.

Application for Certificate of Imprisonment

In-person

100%

100%

100%

100%

100%

100%

 

 

 

 

 

 

Online

-

-

-

-

100%

100%

 

 

 

 

 

 

2.

Application for Certificate of Residence at Youth Correctional Institution

In-person

N/A

N/A

N/A

N/A

N/A

N/A

 

 

 

 

 

 

Online

-

-

-

-

N/A

N/A

 

 

 

 

 

 

3.

Visiting Service

Application for Permit for Visiting an Inmate

In-person

100%

100%

100%

100%

100%

100%

 

 

 

 

 

 

Online

-

-

-

-

100%

100%

 

 

 

 

 

 

Application for Permit for Visiting a Juvenile Delinquent

In-person

100%

100%

100%

N/A

N/A

N/A

 

 

 

 

 

 

Online

-

-

-

-

N/A

N/A

 

 

 

 

 

 

Application for Video Visit to an Inmate

In-person

100%

100%

100%

100%

100%

100%

 

 

 

 

 

 

Online

-

-

-

-

100%

100%

 

 

 

 

 

 

Application for Video Visit to a Juvenile Delinquent

In-person

100%

100%

100%

100%

N/A

N/A

 

 

 

 

 

 

Online

-

-

-

-

N/A

N/A

 

 

 

 

 

 

4.

Support and Consultation Service from Social Worker

Scheduling an Appointment with a Prison Social Worker

In-person

N/A

N/A

100%

N/A

N/A

N/A

 

 

 

 

 

 

Online

-

-

-

-

N/A

N/A

 

 

 

 

 

 

*N/A - no applications have been received in that month

Updated:21-02-2023
Address:Rua de S. Francisco Xavier s/n,Coloane,Macao | E-mail:info@dsc.gov.mo | Enquires & Complaints:(853)8896 1280 / 8896 1283 | Fax:(853)2888 2431
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