Statistics of Suggestions, Complaints and Objections
Statistics for Suggestions, Complaints and Objections
January to September 2024
Number of Cases Received | ||||
Case Type | Nature | Total | ||
Suggestion | Complaint | Objection | ||
Staff Service | 0 | 3 | 0 | 3 |
Environment and Ancillary Facilities | 1 | 0 | 0 | 1 |
Procedures and Formalities | 0 | 1 | 0 | 1 |
Service Information | 0 | 0 | 0 | 0 |
Service Guarantee | 0 | 0 | 0 | 0 |
E-services | 0 | 0 | 0 | 0 |
Information of Service Performance | 0 | 0 | 0 | 0 |
Service Integration | 0 | 0 | 0 | 0 |
Other | 3 | 1 | 0 | 4 |
Total | 4 | 5 | 0 | 9 |
Citizens' Satisfaction Level Regarding Case Results | ||||
Type | Nature | Total | ||
Suggestion | Complaint | Objection | ||
Satisfied | 0 | 2 | 0 | 2 |
Dissatisfied* | 0 | 0 | 0 | 0 |
The citizens have not expressed an opinion | 0 | 1 | 0 | 1 |
The citizen has not been reached for opinions** | 1 | 0 | 0 | 1 |
No opinion is collected due to anonymity | 3 | 1 | 0 | 4 |
Total | 4 | 4 | 0 | 8 |