懲教管理局 Direcção dos Serviços Correccionais

　Statistics of Suggestions, Complaints and Objections

Number of Cases Received
Case Type (Service Procedures)	Nature			Total
Case Type (Service Procedures)	Suggestion	Complaint	Objection	Total
Frontline Service Quality	0	2	0	2
Environment and Ancillary Facilities	0	0	0	0
Procedures and Formalities	0	1	0	1
Service Information	0	0	0	0
Service Guarantee	0	0	0	0
Information of Service Performance	0	0	0	0
Other	0	0	0	0
Total	0	3	0	3

Number of Cases Received
Case Type (Regulatory Functions)	Nature			Total
Case Type (Regulatory Functions)	Suggestion	Complaint	Objection	Total
Public Health	0	0	0	0
Environment and Meteorology	0	0	0	0
Public Finance	0	0	0	0
Industrial and Commerical Activities	0	0	0	0
Financial and Monetary Policies	0	0	0	0
Public Security	1	0	0	1
Public Safety	0	0	0	0
Public Administration	0	0	0	0
Legal and Notarial Affairs	0	0	0	0
Social Security, Services and Welfare	0	0	0	0
Education and Training	0	0	0	0
Medical and Health Services	0	0	0	0
Culture, Arts and Tourism	0	0	0	0
Recreation and Sports	0	0	0	0
Traffic and Transportation	0	0	0	0
Communications	0	0	0	0
Urban Infrastructure	0	0	0	0
Housing	0	0	0	0
Public Works	0	0	0	0
Other	0	0	0	0
Total	1	0	0	1

Citizens' Satisfaction Level Regarding Case Results
Type	Nature			Total
Type	Suggestion	Complaint	Objection	Total
Satisfied	0	0	0	0
Dissatisfied	0	0	0	0
The citizen has not expressed an opinion	1	2	0	3
The citizen has not been reached for opinions*	0	1	0	1
No opinions can be collected due to the citizen's anonymity	0	0	0	0
Total	1	3	0	4
Note: * Since one case was referred by another agency (which also handled the reply to the citizen concerned), satisfaction data could not be collected.