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 Statistics of Suggestions, Complaints and Objections

Statistics for Suggestions, Complaints and Objections

January to June 2024

Number of Cases Received
Case Type Nature Total
Suggestion Complaint Objection
Staff Service 0 1 0 1
Environment and Ancillary Facilities 0 0 0 0
Procedures and Formalities 0 0 0 0
Service Information 0 0 0 0
Service Guarantee 0 0 0 0
E-services 0 0 0 0
Information of Service Performance 0 0 0 0
Service Integration 0 0 0 0
Other 2 1 0 3
Total 2 2 0 4

 

 Citizens' Satisfaction Level Regarding Case Results
Type Nature Total
Suggestion Complaint Objection 
 Satisfied 0 1 0 1
 Dissatisfied* 0 0 0 0
 The citizens have not expressed an opinion 0 0 0 0
 The citizen has not been reached for opinions** 0 0 0 0
 No opinion is collected due to anonymity 2 1 0 3
Total 2 2 0 4
Updated:21-02-2023
Address:Rua de S. Francisco Xavier s/n,Coloane,Macao | E-mail:info@dsc.gov.mo | Enquires & Complaints:(853)8896 1280 / 8896 1283 | Fax:(853)2888 2431
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