懲教管理局 Direcção dos Serviços Correccionais

　Application for Service of Video Visit to an Inmate

About the service

Service offerings

The service allows the elderly, expectant mothers, people with limited mobility and the disabled to have a conversation with a family member or friend held in Coloane Prison without having to make the long trip there.

Target group and eligibility

Elderly people aged 60 or above;
People with disabilities;
People with limited mobility;
Expectant mothers.

Service results

After permission is granted, the applicant can proceed to the Correctional Services Bureau Service and Information Centre where he/she can speak to a family member or friend in prison through the video conference system for a period of one hour.

How to apply

Application procedure and necessary documents

Applicants may submit the application through the following approaches:

Applying in person:
- Coloane Prison – Social Assistance, Education and Training Division
- Correctional Services Bureau Service and Information Centre
By post: Coloane Prison (Rua de S. Francisco Xavier s/n Coloane, Macao)
Fax:（853）2888 2431

Applicants need to submit the following documents:

Application Form for Video Visit (the form can be collected at the service application location or downloaded from the Correctional Services Bureau’s website)；
One 1½ recent color photo;
Copy of valid identification document(s).

Note: When copies are submitted for application, originals must be presented for verification.

Service application location and times

Applying in person

1. Coloane Prison – Social Assistance, Education and Training Division

Address: Rua de S. Francisco Xavier s/n Coloane, Macao

Office hours:

09:00 to 17:45 on Monday to Thursday

09:00 to 17:30 on Friday

2. Correctional Services Bureau Service and Information Centre:

Address: Avenida da Praia Grande, China Plaza, 8 andar “A”, Macao

Office hours:

09:00 to 17:45 on Monday to Thursday

09:00 to 17:30 on Friday

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Fee

Free of charge

Necessary time for approval

To be completed within 8 working days as of the day when all required documents are received and consent of the inmate is obtained. (Performance Pledge)

Remarks / important notes when applying

Times for Video Visit:

Citizens using the Video Visit Service are entitled to up to an hour’s visit time;

Citizens may choose from one of the following 4 sessions to use the Video Visit Service:

Monday to Friday (except public holidays):

Morning: 10:00 – 11:00; 11:30 – 12:30

Afternoon: 14:00 – 15:00; 15:30 – 16:30

Location for Video Visit:

Correctional Services Bureau Service and Information Centre, located at Avenida da Praia Grande, China Plaza, 8 andar “A”, Macao

Important notes for Video Visit Service:

Visitors need to bring ID document(s) for verification of identity;
Before entering the Video Visit room, visitors must receive a security check. For anyone who leaves the Video Visit room during the Video Visit, the person must receive a security check again before he or she is allowed to continue with the visit;
No more than 3 visitors are allowed to enter the Video Visit room at the same time;
Communication and recording devices are prohibited from being brought into the Video Visit room;
All belongings must be stored in the locker and locker keys must be kept properly;
If the behavior of any party of the Video Visit affects the safety and order of the Prison or causes negative influence on inmates, the Bureau may discontinue the visit immediately;
The delivery of articles and the deposit of money by visitors to inmates shall not be accepted;
After the Video Visit, the visitor is not allowed to pay the subsequent normal visit to the same inmate.

Pamphlet：Application for Service of Video Visit to an Inmate Pamphlet

Forms：Application Form for Service of Video Visit to an Inmate